Initial Steps You Need to Take
Obtain as much of the vehicle details you can from customers, so you can establish if you have the right tooling for the job.
Is this possible via OBD/Bench/Boot?
Does it need datalogging?
Am I Able to Log this Car Correctly?
Has it been tuned before?
When booking the customer in
Pay attention to our Hours on the Web Site and Any info we Email or post online regarding any Limited File Service times.
During our online times we will try to deal with your stage1 & 2 request within 1 hour from Submission on the site.
Any Big Build Files E.g.Hybrid's injectors replacements will of course take longer and also would need to be discussed with us first.
ANY Files Submitted 30 mins before closing time Maybe not be complete until next working day.
Files can Also be uploaded when we are offline also however they will not be dealt with until our next online period.
When it’s time for Tuning
You should confirm some of the following with the customer as well as carry out your checks.
Some simple Questions you can and should also ask before you even start booking a customer in
Has the vehicle been remapped previously?
Are there any known Faults / fault codes?
What fuel does it usually run on?
What known modifications the vehicle has?
Then take the car for a test drive/Logging or Dyno Test and log before any of your work commences if needed
Connecting with the vehicle ECU Via OBD
You MUST Make sure you have a Good Stabiliser When taking a OBD ‘read’ with your tool that you have established is compatible and also where Possible The ‘ID Text file’ of the ECU you can Copy and paste the id in to a Notepad or even better directly type the info in on the Portal completing all the necessary information for when uploading your Read File.
Also, when Reading be sure to follow any additional instruction, the Tool May Advise you to do.
Connecting with the vehicle ECU Via Bench/Boot
Make sure you have a good PSU and be sure to follow any additional instructions the Tool May Advise you to do. Ensure all the pinouts are correctly connected. Then the Same once you have your ‘Read’ and ‘ID’ Files Upload them to the portal while also completing all the necessary information.
Important to note when Requesting File Service
A file will be supplied to suit the specification that you requested during file upload. If for any reason you have given information that is incorrect or Failed to Mention e.g., you forgot a P-code or it’s a Different Turbo, then there may be an additional credit(S) Charge for Revisiting the Project to Add the addition changes this also goes for EGR/DPF/FLAPs off Please Also include all the DTC that need Removing as they might not be included in our Solutions so Falling to do so may result in an extra charge for revisiting the project.
As a part of our Network should you need Additional Help or information from Sourcing Ori files tips and Tricks pointers Tool Support Addition info then of course feel free to reach out to any of our support lines as this is a part of our service to you.
Master Tool Owners/Users Inc Unrestricted CMDSLAVE
As you are a Master owner/user our support only covers file adjustment from logs should any problem arise. We are not a tool support line or Information provider for you to be able to support and guide although for heavy or long standing users we will
This may now carry a charge should you need our support for any information and help outside the scope of the file service we have provided this may carry a charge for our time spent to Support you. Original files Requests may also be chargeable to Master users should we have to make from scratch or buy in.
Any unique Solutions / Patches or Files beyond stage 1 & stage 2, EG Stage 3 Hybrids or bigger injectors will only be accepted as a project if you have brought a min of 4 Stage 1 & 2 files the month before and also booked in with us Failing to follow the terms for this the Project will be Automatically Declined.
Master users only uploading for difficult solutions (MG/MD C84 E98 etc) will be charged full file service prices unless mixed/coupled with stage 1 etc. This is to battle the users who only use us for difficult stuff and then others for the easy stuff.
When using our services for Emission Patches/Deletes/Solutions
You accept at your own responsibility that the use of Emission Solutions does not violate or break any laws in its country of usage. you also understand that produced solutions can be used only for competition purposes or in closed track events, it's not intended to be used on public highway/roads.
MASTER USERS MUST CARRY OUT A MINIMUM OF 2 FULL FILES PER MONTH TO REMAIN REGISTERED ON THE PORTAL. THIS MUST NOT JUST BE DELETES. ANY MASTER WHO ONLY CARRIES OUT DELETES USING THE PORTAL MUST DO A MINIMUM OF 4 PER MONTH. FAILURE TO DO SO WILL RESULT IN YOUR ACCOUNT BE ARCHIVED.