To ensure the safety of the vehicle and the quality of the calibration, all users must perform the following checks before requesting a file:
Vehicle Assessment: Verify if the ECU is accessible via OBD, Bench, or Boot and ensure you possess the correct tooling.
Datalogging: Establish if the project requires datalogging and confirm you have the equipment to log the specific parameters required.
Vehicle History: Confirm if the vehicle has been previously tuned or modified.
Mechanical Health: Check for existing fault codes (DTCs), verify the fuel grade used, and perform a pre-tuning test drive or dyno run.
Standard Files: We aim to process Stage 1 and Stage 2 requests within one (1) hour during active business hours.
Complex Projects: "Big Build" files (e.g., Hybrids, injector replacements) require prior consultation and carry longer lead times.
Cut-off Times: Files submitted within 30 minutes of closing may not be completed until the following business day.
Offline Submissions: You may upload files while the portal is offline; these will be queued and processed in the order received once we are back online.
Voltage Stability: A high-quality battery stabilizer/PSU must be used during all OBD, Bench, or Boot operations.
Data Accuracy: Ensure the "ID Text File" or ECU ID information is accurately copied into the portal. Incorrect ID info can lead to file rejection or delays.
Standard Procedures: Users must follow all tool-specific prompts (e.g., ignition cycles, pinout diagrams). We are not responsible for tool-side communication errors.
Files are supplied based strictly on the specifications provided at the time of upload.
Accuracy: If a file needs to be revisited due to omitted information (e.g., forgotten DTCs, hardware changes, or specific delete requests like EGR/DPF/Flaps), additional credit charges will apply.
DTC Deletions: Please provide all relevant DTC codes in the initial request. Codes not mentioned in the original brief are not guaranteed to be included and may incur extra costs to add later.
Members of our Slave Network receive comprehensive support, including help sourcing ORI files, technical "tips and tricks," and tool-specific assistance as part of their service package.
Limited Support: Support for Master users is strictly limited to file adjustments based on data logs. We do not provide tool technical support or general tuning education.
Consultancy Fees: Assistance outside the scope of file adjustment will incur a service charge for our time. Original file requests (ORI) that require manual creation or external sourcing are also chargeable.
Volume Requirements: Master accounts must maintain a minimum of 6 full tuning files per month. If your usage is limited to "Delete-only" files, the minimum requirement is 10 files per month. Failure to meet these quotas will result in account archiving.
Fair Usage Policy: Users who utilize our service only for "difficult" solutions (e.g., MG1/MD1, C84, E98) while sending standard Stage 1 work elsewhere will be billed at a premium rate.
Stage 3, Hybrids, or injector upgrades are accepted as projects only if:
The user has purchased at least 4 Stage 1 or 2 files in the previous month.
The project has been booked and discussed with us in advance. Failure to meet these criteria will result in the project being automatically declined.
Liability: By using our Emission Solutions (Patches/Deletes), you accept full responsibility for ensuring the modification complies with the laws of your country.
Usage: You acknowledge that these solutions are intended solely for competition, off-road use, or closed-track events. They are not intended for use on public highways or roads.
Integrated VRM Lookup services are charged at £0.10 + VAT per registration check.
Since you are handling sensitive ECU data, vehicle registrations (VRM), and professional contact details, your Privacy Policy needs to be transparent and compliant (GDPR/UK GDPR).
Here is a professional, comprehensive Privacy and Data Protection Policy tailored to your file service business.
This policy outlines how we collect, use, and protect your personal and technical data. By registering on our portal and using our file services, you consent to the data practices described in this policy.
We collect information necessary to provide high-quality tuning services and maintain account security, including:
Account Information: Name, business name, email address, phone number, and billing address.
Technical Data: ECU read files, ID files, logs, and vehicle specifications.
Vehicle Identification: Vehicle Registration Marks (VRM) provided via our lookup service or manual entry.
Transaction Data: Credit purchases, service history, and billing records.
Your data is used strictly for the following purposes:
Service Delivery: To analyze, modify, and return calibration files based on your requests.
Technical Support: To provide troubleshooting and guidance for Slave and Master users.
Service Improvements: Using anonymized technical data to improve our tuning solutions and database.
Account Management: To track file volumes (ensuring minimum quotas are met) and manage portal access.
Legal Compliance: To maintain records for tax purposes and ensure compliance with regional regulations.
File Security: Your uploaded files and our modified solutions are stored on secure servers.
Retention Period: We retain account and transaction data for as long as your account is active or as required by law for financial auditing.
Data Backups: We may maintain backups of files to assist you in the event of your own local data loss.
We do not sell your personal data. Data may only be shared with third parties in the following instances:
VRM Lookup Services: Registration data is shared with our service provider to retrieve vehicle specifications (£0.10 + VAT per hit).
External File Sourcing: If an "Original File" must be purchased from a third-party provider, only necessary vehicle technical metadata (not your personal info) is shared.
Payment Processing: Financial transactions are handled by secure, encrypted third-party payment gateways.
We implement industry-standard security protocols to protect your data from unauthorized access, alteration, or disclosure. This includes:
Encrypted portal access (SSL/TLS).
Restricted access to server-side data.
Regular security monitoring of our portal infrastructure.
Access & Correction: You have the right to access your personal data and request corrections if any information is inaccurate.
Account Deletion: You may request to have your account archived or deleted, subject to our retention requirements for financial records.
User Responsibility: You are responsible for maintaining the confidentiality of your portal login credentials. Any activity occurring under your account is your responsibility.
Our portal uses essential cookies to manage your session, keep you logged in, and ensure the portal functions correctly. These do not track your activity on external websites.
By uploading a file, you warrant that you have the legal right to access and modify the vehicle's data. We are not responsible for any data privacy breaches occurring at the user's physical premises or via the user’s own hardware.
We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated via email or through a notification on the portal dashboard.
Company Name: ECO Tuning LTD
Trading As: mobileECOtuning
Registered Office Address: Unit 45 Lync Crescent
Weston Super Mare, BS249DJ
UK
Company Registration Number: 09508906
VAT Registration Number: GB 193756074
Telephone: 01934644427
Email: [email protected]
Website: www.mobileecotuning.com
Represented By: David Simpson
Service Intent: The software and calibration files provided via this portal are designed for motorsport, competition, or off-road use only. Use on public highways may be subject to local environmental and road safety regulations; the user assumes all legal risk for the application of these files.
Liability: [Company Name] shall not be held liable for any mechanical failure, engine damage, or financial loss resulting from the use of our files or technical advice. Tuning is performed at the user’s own risk.
Tooling: We are not responsible for damages caused by third-party hardware (tools), battery failure during writing, or improper connection protocols.
All content provided on this portal, including but not limited to modified calibration files, proprietary patches, text, logos, and technical documentation, is the intellectual property of [Company Name].
Unauthorized distribution, resale, or reverse-engineering of our files is strictly prohibited and may result in legal action and immediate account termination.
The European Commission provides a platform for Online Dispute Resolution (ODR), which can be found at: https://ec.europa.eu/consumers/odr.
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board, as our services are strictly Business-to-Business (B2B).
This Legal Notice and all issues regarding this website and portal are governed by the laws of [Insert Country, e.g., England and Wales]. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of [Insert City/Country].
To make this legally effective:
Fill in the Bracketed Info: Ensure your VAT and Company Registration numbers are accurate.
Placement: Link this in your website footer and on the registration/login page of your portal.
B2B Focus: I included a note that you are a B2B service—this is important because it limits some of the more "friendly" consumer protection laws that don't apply to professional tuners.
