File Service Terms and Conditions

1. Booking and Portal Access Rules

• R Link Remote Diagnostics: Must be requested and booked via the portal at least 24 hours in advance.
• Stage 3 Tuning: Must be booked at least 48 hours in advance. Rolling road calibration can take up to three days.
• Encrypt and Decrypt Services: These features are actively monitored. Any misuse will result in immediate removal from the portal.
• Right of Refusal: We reserve the right to decline any tuning service and will provide a full reason.
• System Operations: We reserve the right to alter pricing, issue refunds, or remove accounts from the portal at our discretion.
• Final Authority: The final decision on all technical and service matters rests with MET.

2. Technical Support and Hours

• WhatsApp Support Hours: Technical support via WhatsApp is available from 9:00 am to 6:00 pm.
• Extended Support: Between 6:00 pm and 8:00 pm, our team will make every effort to assist, but out of hours response cannot be guaranteed.

3. Pre Tuning Protocol and Due Diligence

To ensure vehicle safety and calibration quality, users must complete the following checks before requesting a file:

• Vehicle Assessment: Confirm ECU accessibility via OBD, Bench, or Boot and verify that you hold the correct tooling.
• Datalogging: Determine whether the project requires datalogging and ensure you have the correct equipment to capture the necessary parameters.
• Vehicle History: Verify whether the vehicle has been previously tuned or modified.
• Mechanical Health: Scan for existing diagnostic trouble codes (DTCs), verify the fuel grade, and conduct a pre tuning test drive or dyno run.

4. Service Hours and Turnaround Times

• Standard Files: Stage 1 and Stage 2 requests are typically processed within one hour during active business hours.
• Complex Projects: Major build files (such as hybrid turbos or injector upgrades) require prior consultation and carry longer lead times.
• Cut off Times: Files submitted within 30 minutes of daily closing may not be completed until the following business day.
• Offline Submissions: Files uploaded while the portal is offline will queue automatically and process in order of receipt when operations resume.

5. Technical Requirements for File Reading

• Voltage Stability: A high quality battery stabilizer or power supply unit must be connected during all OBD, Bench, or Boot operations.
• Data Accuracy: Copy all ECU ID details or ID text files accurately into the portal. Incorrect information may cause delays or file rejection.
• Standard Procedures: Follow all tool specific instructions carefully, including ignition cycles and pinout diagrams. We accept no responsibility for tool communication failures.

6. File Requests and Revision Charges

Files are supplied strictly to the specifications provided upon initial upload.

• Accuracy: If a file requires rework due to omitted details (such as undisclosed DTCs, hardware modifications, or unrequested deletes like EGR, DPF, or Flaps), additional credit charges will apply.
• DTC Deletions: Include all relevant DTCs in your original submission. Unlisted codes are not guaranteed to be cleared and may incur extra costs to add later.

7. User Tier Support and Restrictions

Slave Network Users

Members of our Slave Network receive comprehensive support, including assistance sourcing original files, technical guidance, and tool troubleshooting as part of their package.

Master Tool Owners (Including Unrestricted CMDSLAVE)

• Limited Support: Support for Master account holders is strictly confined to file adjustments based on provided data logs. We do not provide general tool support or tuning education.
• Consultancy Fees: Technical assistance outside file adjustments will incur a fee for time spent. Original file requests that require manual creation or external sourcing are also chargeable.
• Volume Requirements: Master accounts must maintain a minimum volume of six full tuning files per month. Accounts utilizing delete services only require a minimum of ten files per month. Accounts failing to meet these quotas will be archived.
• Fair Usage Policy: Accounts utilizing our network exclusively for complex control units while sending standard Stage 1 work elsewhere will be billed at premium rates.

8. High Level Projects (Stage 3+)

Stage 3 modifications, hybrid turbos, or injector upgrades are accepted as custom projects only if:

1. The user purchased at least four Stage 1 or Stage 2 files in the preceding month.
2. The project was discussed and booked with us in advance.

Projects failing to meet both criteria will be automatically declined.

9. Emissions and Legal Compliance

• Liability: By using our emission modification solutions, you accept full responsibility for ensuring the vehicle complies with relevant national laws.
• Usage: You acknowledge that emission modifications are supplied solely for off road use, track events, or motorsport competition. They are not permitted for use on public roads.

10. VRM Lookup

Integrated VRM Lookup queries are charged at £0.10 plus VAT per registration check.

Privacy and Data Protection Policy

1. Introduction

We are committed to maintaining the trust and confidence of our portal users. Since our operations involve handling sensitive ECU information, vehicle registration marks (VRMs), and professional contact details, this document provides full transparency regarding our data management standards.

2. Information We Collect

We collect information necessary to deliver calibration services, process transactions, and maintain portal security, including:

• Account Details: Name, business name, email address, contact numbers, and billing address.
• Technical Information: ECU read files, ID files, data logs, and mechanical vehicle specifications.
• Vehicle Identification: Vehicle Registration Marks (VRMs) entered manually or retrieved via our lookup tools.
• Transaction History: Credit purchasing records, invoice history, and file request volumes.

3. How We Use Your Data

Your information is processed strictly for the following operational reasons:

• Service Delivery: To analyze, modify, and supply software calibration files according to your uploaded specifications.
• Technical Support: To assist Slave and Master users with troubleshooting, file revisions, and diagnostic guidance.
• Service Optimization: Utilizing anonymized technical data to improve our software solutions and master calibration database.
• Account Administration: To monitor file volume quotas, manage active user tiers, and maintain system security.
• Legal Compliance: Retaining mandatory accounting records for taxation purposes and complying with applicable statutory rules.

4. Data Retention and Storage

• File Security: Your uploaded original files and our modified calibrations are stored on secure, monitored servers.
• Retention Periods: We retain account and transaction records for as long as your account remains active or as required by law for financial audits.
• System Backups: Backup archives of calibration files are maintained to assist you in recovering data following local equipment failures.

5. External Data Sharing

We do not sell, rent, or trade your personal information. Data is shared with third parties only in the specific scenarios listed below:

• VRM Lookup Services: Registration marks are submitted to our lookup provider to retrieve vehicle specifications (£0.10 plus VAT per query).
• External File Sourcing: When purchasing an original file externally, only necessary vehicle technical metadata is shared (never your personal information).
• Payment Processing: Financial payments are processed securely via encrypted payment gateways. We do not store raw card details on our portal.

6. Data Security Measures

We implement robust technical protocols to safeguard your information against unauthorized access, loss, or modification, including:

• Encrypted portal browsing via SSL or TLS security protocols.
• Restricted server access limited strictly to authorized technical personnel.
• Continuous monitoring of portal infrastructure for potential vulnerabilities.

7. User Rights and Account Responsibilities

• Access and Rectification: You have the right to request access to your personal data and demand corrections to any inaccurate details.
• Account Deletion: You may request account archiving or deletion, subject to statutory requirements for retaining financial transaction logs.
• User Responsibility: You must maintain the confidentiality of your portal credentials. You are held fully accountable for all activity occurring under your account login.

8. Cookie Usage

Our portal utilizes essential cookies strictly required for platform function. These handle session authentication, secure login states, and portal navigation. They do not track your activity across external web pages.

9. Legal Disclaimer Regarding Vehicle Data

By uploading a file to our portal, you guarantee that you possess the legal right and permission to access and modify the vehicle software. We accept no responsibility for data privacy breaches occurring at the user physical premises or via the user hardware.

10. Policy Modifications

We reserve the right to revise this Privacy Policy when necessary. Significant updates will be announced via email or through an official notice posted on the portal dashboard.

Legal Notice / Impressum

1. Corporate Information

• Company Name: ECO Tuning LTD
• Trading As: mobileECOtuning
• Registered Office Address: Unit 45 Lync Crescent, Weston Super Mare, BS24 9DJ, United Kingdom
• Company Registration Number: 09508906
• VAT Registration Number: GB 193756074

2. Contact Details

• Telephone: 01934 644427
• Email: [email protected]
• Website: www.mobileecotuning.com
• Represented By: David Simpson

3. Professional Liability and Disclaimer

• Service Intent: Software files and calibration data provided via this portal are designed strictly for motorsport, track competition, or off road use. Application on public highways may violate environmental or road traffic regulations. The user assumes all legal liability for file implementation.
• Limitation of Liability: ECO Tuning LTD accepts no responsibility for mechanical failure, component damage, engine breakdown, or financial losses resulting from file installation or reliance on technical advice. Calibration implementation is conducted entirely at user risk.
• Hardware and Tooling: We accept no liability for hardware errors caused by third party programming equipment, battery voltage drop during programming, or incorrect connection protocols.

4. Intellectual Property

All content distributed on this portal, including modified software calibrations, custom solutions, text, logo assets, and technical manuals, remains the exclusive intellectual property of ECO Tuning LTD.

Unauthorized sharing, reselling, distribution, or reverse engineering of software files is strictly forbidden and will result in instant account revocation alongside potential legal action.

5. Dispute Resolution

The European Commission maintains an Online Dispute Resolution (ODR) portal, accessible via: https://ec.europa.eu/consumers/odr.

Because our operations are strictly business to business (B2B), ECO Tuning LTD is under no obligation nor willing to participate in consumer arbitration proceedings.

6. Governing Law and Jurisdiction

This Legal Notice and all contractual obligations connected to platform usage are governed exclusively by the laws of England and Wales. Any legal dispute or proceeding arising from portal operations shall be submitted to the exclusive jurisdiction of the Courts of England and Wales.